Privacy Policy
1. General Provisions
This Privacy Policy explains how our website manages, collects, uses, and protects personal information of users in compliance with applicable laws of the United Arab Emirates and international standards, including the General Data Protection Regulation (GDPR). By using our website, users agree to the terms outlined in this Privacy Policy. The administration of this website is committed to ensuring that the rights of users are respected and that data is processed lawfully, fairly, and transparently. This document is designed to give users clear and comprehensive information about how their personal data is handled and safeguarded.
2. Information We Collect
We collect information that users voluntarily provide, such as full name, email address, payment details, and mobile operator account information when completing transactions. Additionally, we may collect technical data such as IP address, browser type, operating system, and device identifiers. This information is gathered through secure channels and used solely for legitimate purposes related to providing mobile operator payment services. We do not intentionally collect sensitive personal data unless required by applicable laws, and when such data is collected, it is processed with enhanced protection.
3. How We Use Information
The information we collect is used to process payments, provide confirmations, ensure accurate billing, and maintain the integrity of our services. We also use data for fraud prevention, compliance with UAE legal requirements, and to improve customer experience. Technical information is utilized to enhance the website’s functionality and security. Additionally, with user consent, we may send relevant service updates, promotions, and notifications. All processing activities are carried out under lawful bases such as performance of a contract, legitimate interest, legal obligations, and user consent where applicable.
4. Data Protection and Retention Period
Our website applies strict technical and organizational measures to protect data against unauthorized access, alteration, disclosure, or destruction. We use encryption, secure servers, and access controls to safeguard personal information. Personal data is stored only for as long as necessary to fulfill the purpose of collection, comply with legal obligations, or resolve disputes. In compliance with GDPR and UAE regulations, data retention periods are clearly defined, and data is securely deleted or anonymized after the expiration of such periods.
5. Data Sharing with Third Parties
We do not sell or rent user data to third parties. Data may be shared with trusted partners such as payment processors, mobile operators, and legal authorities, but only to the extent necessary to perform services or comply with applicable laws. All third parties are required to process data in accordance with confidentiality agreements and relevant data protection regulations. Transfers of data outside the UAE, if necessary, are conducted under adequate safeguards to ensure compliance with GDPR and UAE requirements.
6. Use of Cookies
Our website uses cookies to enhance user experience, analyze traffic, and improve functionality. Cookies are small files stored on the user’s device, which help us recognize returning visitors and personalize services. Users are informed about cookies upon their first visit and may adjust their browser settings to decline or delete cookies at any time. Disabling cookies may affect certain functionalities of the website, but essential services such as payment processing will remain accessible.
7. User Rights
Users have the right to access, correct, update, or delete their personal data. They may also restrict or object to the processing of their data, and request data portability where applicable. Users can withdraw consent at any time without affecting the lawfulness of prior processing. In compliance with GDPR, users may file complaints with supervisory authorities. Requests regarding personal data rights can be submitted to the website administration, and responses will be provided in a timely and transparent manner.
8. Changes to the Policy
We reserve the right to update this Privacy Policy to reflect changes in applicable laws, technologies, or business practices. Updates will be published on the website, and users are encouraged to review the policy periodically. Material changes will be communicated clearly to ensure that users are fully informed. Continued use of the website after changes constitutes acceptance of the updated policy.
9. User Consent
By using our website, users confirm their understanding and agreement with this Privacy Policy. Users consent to the collection, processing, and storage of their personal data as described herein. If users do not agree with the terms of this policy, they are advised not to use the website’s services. Consent is a cornerstone of lawful data processing under both GDPR and UAE regulations, and our website ensures that it is obtained and respected at all times.
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📍 Al Shatha Tower, Office 2001, Dubai Internet City, Dubai, UAE
📞 +971 4 388 2199